Responsible Gaming at placebet

placebet strictly prohibits the use of its platform by anyone under the age of 18. This is a non-negotiable requirement and applies to all players across Bangladesh, regardless of the game type, bet size, or payment method used. Gambling is an adult activity, and we take our obligation to prevent underage access extremely seriously.

Age Verification Process

All placebet players are required to complete a Know Your Customer (KYC) identity verification before making their first withdrawal. As part of this process, you must provide a copy of a government-issued photo identity document — such as your Bangladesh National Identity Card (NID) or passport — which confirms your date of birth. Accounts that cannot verify age will remain withdrawal-restricted until verification is completed satisfactorily.

Protecting Young People

We strongly encourage parents and guardians across Bangladesh to make use of parental control software to prevent underage individuals from accessing online gambling platforms. If you share a device with young people, ensure that your placebet account is protected by a strong, unique password and that you log out after every session. If you suspect that a person under the age of 18 has accessed a placebet account, please notify us immediately at support@placebet so we can investigate and take appropriate action.

Responsible gambling starts with a clear understanding of your personal financial situation and emotional boundaries. placebet encourages every player to approach betting with a pre-defined budget and a clear-headed mindset. Gambling should be treated as one form of paid entertainment — comparable to a cinema ticket or a restaurant meal — not as a strategy for generating income or recovering from financial difficulty.

Principles of Responsible Play

The following principles reflect a healthy, responsible approach to gambling on placebet:

• Only gamble with money you can genuinely afford to lose. Never use rent, household bills, food budget, or emergency savings to fund your betting activity.
• Set a strict budget for each session before you begin. Decide in advance how much you are willing to spend, and stop when that amount is reached — regardless of whether you are winning or losing.
• Do not chase losses. A losing streak is a normal part of gambling probability. Increasing your bet sizes or depositing more money in an attempt to recover losses is one of the clearest indicators of problem gambling behaviour.
• Balance gambling with other leisure activities. If placebet is becoming your primary source of entertainment or the main topic occupying your thoughts, take a step back and consider a time-out or self-exclusion period.
• Never gamble under the influence of alcohol, medication, or any substance that may impair your judgement or decision-making ability.
• Gambling during periods of emotional stress — such as following a bereavement, relationship difficulty, or financial hardship — significantly increases risk. Seek other forms of support during these times.

Deposit limits are one of the most effective tools for keeping your gambling within a comfortable and affordable range. placebet allows every registered player to set a maximum deposit amount over a daily, weekly, or monthly period. Once configured, the limit applies immediately — you will be unable to deposit beyond the specified amount within that period, regardless of the payment method used.

How to Set a Deposit Limit

Sometimes a short break is all you need to reset. placebet's time-out feature allows you to temporarily suspend your account for a defined period without permanently closing it. During a time-out, you cannot place bets, make deposits, or access the game lobby. Your account data and balance are preserved and remain accessible when the time-out period expires.

Available Time-Out Periods

• 24 hours — a single-day break for players who feel they have been playing too long in one session.
• 48 hours — a two-day pause to allow a cooling-off period following a losing streak or period of emotional play.
• 7 days — a one-week break recommended when you feel gambling is occupying too much of your time or thoughts.
• 30 days — a month-long suspension for players who want a more substantial period of reflection before returning.

What Happens During a Time-Out

Once a time-out is activated, the following restrictions apply immediately:

• Your account login is suspended — you cannot access the placebet game lobby or betting sections.
• All pending deposit requests are cancelled.
• Withdrawal requests that were already submitted before the time-out was activated will continue to be processed normally.
• You will not receive any promotional emails, SMS messages, or bonus offers during the time-out period.

To activate a time-out, visit the Responsible Gaming section of your account settings, or contact support@placebet and our team will apply it on your behalf within minutes.

Self-exclusion is designed for players who feel that their gambling is no longer under control and who need a firm, enforced break from the platform. Unlike a time-out, self-exclusion is a serious commitment — once activated, placebet will take active steps to prevent you from accessing your account and to ensure you do not receive any gambling-related communications for the duration of the exclusion period.

Self-Exclusion Periods

• 3 months — a quarter-year exclusion for players experiencing a difficult period.
• 6 months — a half-year commitment for more persistent concerns.
• 12 months (1 year) — a full-year exclusion strongly recommended for players who feel they have a recurring problem with gambling.
• Permanent exclusion — an indefinite, irrevocable block on your placebet account. This option cannot be reversed. It is the right choice for players who conclude that gambling is not compatible with their wellbeing or financial health.

What Self-Exclusion Means in Practice

When you activate self-exclusion on placebet:

• Your account is fully and immediately suspended. You cannot log in under any circumstances during the exclusion period.
• All active bonus balances are forfeited. Any real-money balance remaining in your account will be returned to you via your last verified payment method after the exclusion is processed.
• placebet will remove you from all marketing lists. You will receive no promotional emails, no SMS messages, and no bonus offers for the duration of your exclusion.
• Any attempt to create a new placebet account under a different name or email during a self-exclusion period is a breach of our Terms and Conditions and will result in permanent account closure.

How to Request Self-Exclusion

You can request self-exclusion at any time by:

• Visiting the Responsible Gaming section in your account settings and selecting "Self-Exclusion".
• Emailing support@placebet from your registered email address with the subject line "Self-Exclusion Request" and specifying your preferred exclusion period.

Our player welfare team will process your request promptly — within a maximum of 24 hours of receiving it — and will send confirmation to your registered email address once the exclusion is active.

Problem gambling can affect anyone, regardless of income, profession, age, or background. It develops gradually and can be difficult to recognise in yourself. The following checklist is designed to help you honestly assess your relationship with gambling. If you answer "yes" to several of these questions, we strongly encourage you to use one of placebet's protective tools or to seek professional support.

Self-Assessment Checklist

• Do you find yourself gambling with money that was intended for essential expenses such as rent, food, or utility bills?
• After losing, do you feel a strong urge to return immediately and "win back" what you lost?
• Do you find it difficult to stop gambling once you have started, even when you intended to play for a short time?
• Have you lied to family members, friends, or colleagues about the amount of time or money you spend on gambling?
• Do you feel irritable, anxious, or depressed when you are unable to gamble?
• Has gambling caused you to neglect personal relationships, work responsibilities, or educational commitments?
• Have you borrowed money — from friends, family, or financial institutions — specifically to fund gambling activity?
• Do you think about gambling frequently throughout the day, even when engaged in other activities?
• Do you need to gamble with increasingly large amounts of money to feel the same level of excitement?
• Answering honestly is the first step. If several of these statements feel familiar, placebet's support team and the resources listed below are here to help — without judgement.

placebet encourages any player who feels that gambling may be causing harm — to themselves or to people close to them — to seek professional support. The following types of organisations provide confidential assistance to individuals affected by problem gambling:

Types of Support Available

• Gambling counselling services: Trained counsellors who specialise in gambling-related harm can provide individual and group therapy, cognitive behavioural therapy (CBT), and structured recovery programmes — typically offered confidentially and free of charge.
• Financial counselling: If gambling has resulted in debt or financial difficulty, a financial counsellor can help you understand your options, negotiate with creditors, and develop a recovery plan.
• Mental health support: Gambling-related stress, anxiety, and depression are serious conditions. A qualified mental health professional can provide treatment and coping strategies alongside or independent of gambling-specific counselling.
• Self-help communities: Peer support groups allow individuals to share their experiences in a safe, non-judgmental environment and learn from others who have successfully managed or overcome problem gambling.
• Family support: Problem gambling affects not just the individual but also their family. Dedicated support services exist for family members and partners of problem gamblers in Bangladesh and internationally.

Contacting placebet for Help

If you are not ready to contact an external organisation but want to talk to someone about your gambling behaviour, the placebet player welfare team is available to assist. Send an email to support@placebet with the subject line "Responsible Gaming Help" and a member of our team will respond promptly — in complete confidence — to discuss the options available to you, including activating protective tools on your account.

The table below summarises all player protection tools available on placebet, including how to activate each one and how quickly it takes effect.

placebet reviews and updates its responsible gaming tools regularly to ensure they meet the needs of players across Bangladesh. If you have a suggestion for an additional tool or feature that would help you gamble more safely, please share it with our team at support@placebet.