Privacy Policy — placebet

placebet collects personal data in three principal ways: data you provide directly when registering or using the platform, data generated automatically by your use of the platform, and data received from trusted third-party partners who assist us in operating the service. The categories of data we collect are described below.

1.1 Data You Provide Directly

When you register for a placebet account, you are asked to provide the following information:

• Identity data: Full legal name, date of birth, gender, and nationality as recorded on your National Identity Card (NID) or passport.
• Contact data: Residential address (including city — for example, Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other locations across Bangladesh), email address, and mobile phone number.
• Account credentials: Your chosen username and a hashed version of your password. Passwords are never stored in plain text.
• Payment data: Details of the payment methods you register on your account, including bKash wallet numbers, Nagad account references, Rocket numbers, bank account details for Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and card details for Visa and Mastercard transactions. Full card numbers are not stored by placebet — card processing is handled by certified payment processors.
• KYC documents: Copies of identity documents and proof-of-address documents submitted during the Know Your Customer verification process.
• Communications: Content of any messages, emails, or support tickets you send to the placebet team.

1.2 Data Generated Automatically

When you access and use the placebet platform, certain data is generated automatically by our systems:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifier.
• Usage data: Pages visited, games played, bets placed, session start and end times, click-stream data, and features accessed.
• Transaction data: Records of all deposits, withdrawals, bets, game rounds, bonuses claimed, and wagering activity on your account.
• Session data: Cookie identifiers, session tokens, and authentication logs used to maintain the security of your account.
• Location data: General geographic location inferred from your IP address, used to verify that your access is consistent with your registered location and to comply with jurisdiction restrictions. We do not collect precise GPS coordinates.

1.3 Data from Third Parties

placebet may receive data about you from the following categories of third-party sources:

• Payment processors: Confirmation of payment transactions and fraud screening signals from bKash, Nagad, Rocket, Upay, and card processing partners.
• Identity verification providers: Results of automated KYC and document verification checks.
• Game providers: Game session data and results from Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed studios whose games are available on the placebet platform.
• Fraud and risk management services: Risk scores and fraud signals from third-party services used to protect the platform and its players.

placebet uses the personal data we collect for the specific purposes set out below. For each purpose, we identify the legal basis on which we rely to process your data.

2.1 Marketing Communications

With your explicit consent at registration or at any subsequent point, placebet may send you promotional communications by email or SMS regarding new games, deposit bonuses, seasonal offers (including those tied to Eid, Pohela Boishakh, BPL, and T20 tournaments), and other placebet promotions. You may withdraw consent for marketing communications at any time by updating your communication preferences in your account dashboard or by contacting support@placebet. Withdrawal of marketing consent does not affect your ability to use any placebet service.

2.2 Automated Decision-Making

placebet uses automated systems for fraud detection, responsible gaming risk scoring, and bonus abuse identification. These systems analyse patterns in your account activity and compare them against known risk indicators. Where an automated system triggers a flag on your account, a human member of the placebet compliance team will review the flagged activity before any material action (such as account suspension or withdrawal hold) is taken. You have the right to request human review of any decision that has materially affected your account.

placebet uses cookies and similar tracking technologies to operate the platform, maintain session security, remember your preferences, and analyse how the platform is used. A cookie is a small text file placed on your device by your browser when you access a website. The cookies used by placebet fall into the following categories:

3.1 Third-Party Cookies

Game providers integrated into the placebet platform — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may set their own cookies within their game iframes for the purpose of maintaining game session state and delivering game content. These cookies are governed by the respective provider's own privacy policy. placebet does not permit third-party advertising networks to set cookies on the platform.

3.2 Managing Cookies

You can control non-essential cookies through your browser settings. Most modern browsers allow you to view, block, and delete cookies via the browser's privacy or settings menu. Please note that disabling essential or security cookies will prevent you from logging in to your placebet account. Detailed instructions for managing cookies in the most common browsers are available via the browser's official help documentation.

placebet does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial or marketing purposes. We share your data only in the circumstances described below, and only to the extent necessary for each purpose.

4.1 Service Providers

placebet engages the following categories of trusted service providers who process data on our behalf, under strict contractual obligations to protect your information and use it only for the specified service:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa and Mastercard acquiring partners — for the purpose of processing deposits and withdrawals.
• KYC and identity verification providers: Automated document verification services used to confirm your identity and age in compliance with responsible gaming obligations.
• Game platform providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to deliver game content and maintain game session records.
• Hosting and infrastructure providers: Cloud hosting and content delivery network (CDN) providers that host the placebet platform and its databases.
• Fraud and risk management providers: Third-party risk assessment services that help placebet detect and prevent fraud, money laundering, and bonus abuse.
• Email and communications providers: Platforms used to deliver transactional emails (such as deposit confirmations, withdrawal notifications, and account security alerts) and, where consented, marketing communications.

4.2 Legal Disclosure

placebet may disclose your personal data to law enforcement agencies, regulatory authorities, or other public bodies where we are required to do so by law, court order, or binding regulatory direction. We will, where legally permitted, notify you of any such disclosure request before complying. In cases where advance notice is legally prohibited (for example, where disclosure is required as part of an investigation), we will notify you as soon as legally permissible following the disclosure.

4.3 Business Transfers

In the event that placebet undergoes a merger, acquisition, sale of assets, or other corporate restructuring, your personal data may be transferred to the successor entity as part of that transaction. In such circumstances, we will notify affected players via their registered email address and the successor entity will be bound by commitments consistent with this Privacy Policy.

placebet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, and in accordance with any applicable legal retention obligations. The following retention periods apply to the principal categories of data we hold:

Upon the expiry of the applicable retention period, placebet will securely delete or anonymise your personal data so that it can no longer be associated with you as an identified individual. Anonymised data may be retained indefinitely for statistical and platform improvement purposes, as it is no longer personal data.

placebet implements a layered approach to data security designed to protect your personal information against unauthorised access, disclosure, alteration, and destruction. Our security measures include the following controls:

• Encryption in transit: All communications between your browser or mobile device and the placebet platform are encrypted using TLS 1.2 or higher (256-bit SSL). This applies to all pages, including login, registration, deposit, withdrawal, and game pages.
• Encryption at rest: Sensitive data fields including passwords (stored as salted hashes), payment method references, and KYC document files are encrypted at rest in our databases.
• Access controls: Access to personal data within placebet's internal systems is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of data access required to perform their role. All internal access is logged and audited.
• Two-factor authentication: Two-factor authentication (2FA) is available to all registered players and is strongly recommended. Internal staff access to systems holding personal data requires 2FA.
• Penetration testing and security audits: placebet conducts periodic security assessments of its platform infrastructure to identify and remediate vulnerabilities before they can be exploited.
• Incident response: placebet maintains a data breach response plan. In the event of a security incident that results in unauthorised access to your personal data, we will notify affected players promptly and take all reasonable steps to contain the breach and prevent recurrence.

6.1 Your Role in Account Security

While placebet implements robust technical and organisational security measures, account security is a shared responsibility. You are responsible for keeping your login credentials confidential, not sharing your account with other individuals, logging out of your account when using shared or public devices, and notifying support@placebet immediately if you suspect that your account has been accessed without your authorisation.

As a placebet player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact the placebet support team at support@placebet with a description of your request. We will acknowledge your request within 5 business days (Bangladesh Standard Time, UTC+6) and aim to fulfil it within 30 days.

7.1 Right of Access

You have the right to request a copy of the personal data that placebet holds about you. We will provide this in a structured, commonly used format. Where a request is manifestly unfounded or excessive, placebet reserves the right to charge a reasonable administrative fee or decline to comply, providing written reasons for doing so.

7.2 Right to Rectification

If the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. For changes to core identity data (such as your registered name or date of birth), you will be required to provide supporting documentation consistent with our KYC procedures.

7.3 Right to Erasure

You may request that placebet delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where you object to processing based on legitimate interests and your interests override ours. Please note that the right to erasure is not absolute — placebet may be required to retain certain data for legal, regulatory, or contractual reasons as described in Section 5 of this Privacy Policy.

7.4 Right to Restriction of Processing

In certain circumstances — for example, where you have contested the accuracy of your data or have objected to processing — you may request that placebet restrict its processing of your data while the matter is resolved. During a period of restriction, placebet will continue to store your data but will not actively process it for other purposes.

7.5 Right to Data Portability

Where processing is based on your consent or the performance of a contract and is carried out by automated means, you have the right to request that placebet provide your personal data in a machine-readable format so that you can transfer it to another service provider.

7.6 Right to Object

You have the right to object to the processing of your personal data where that processing is based on our legitimate interests, including profiling carried out for responsible gaming monitoring or fraud detection purposes. If you object, placebet will assess whether our legitimate interests are overridden by your interests, rights, and freedoms, and will respond with our determination and reasoning.

7.7 Right to Withdraw Consent

Where processing is based on your consent (for example, processing for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. You can manage your consent preferences in your account dashboard or by contacting support@placebet.

8.1 Updates to This Policy

placebet may update this Privacy Policy from time to time to reflect changes in our data practices, technology, legal requirements, or the services we offer. When material changes are made, we will notify registered players via their registered email address or via an in-platform notification displayed on login. The effective date at the top of this document will be updated to reflect the date on which the revised policy takes effect. We encourage you to review this Privacy Policy periodically to stay informed about how placebet handles your data. Continued use of the platform following the effective date of any revised policy constitutes acceptance of the updated terms.

8.2 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way placebet handles your personal data, please contact our support team using the details below. We are committed to addressing all privacy-related enquiries promptly and transparently.

Email: support@placebet

Response time: Within 5 business days (Bangladesh Standard Time, UTC+6).

If you are not satisfied with placebet's response to a privacy concern, you have the right to escalate the matter to the appropriate data protection authority in your jurisdiction.